Delivery and Shipping

Free shipping on all GENEU skingcare orders over £480

Our charges are based on the country your order is being delivered to.

How much does it cost?

Order Value UK Europe Rest of World
£0 - £479 £10 £20 £30
£480 or more FREE
FREE
FREE

  

Please note the following additional return postage details which relate to the cost of returning DNA test samples for analysing:

 

UK Selected European countries* China and Hong Kong Rest of World

Return DNA sample postage costs

FREE FREE FREE Paid by customer

 

*Return DNA Sample postage is free of charge from the following selected European countries, using the postage-paid envelope provide with your DNA & Lifestyle Test:

  • UK
  • Belgium
  • Finland
  • France
  • Germany
  • Ireland, Republic of
  • The Netherlands
  • Spain
  • Switzerland

Rest of the World: the cost of returning DNA Samples for analysing from the Rest of the World is at the customers own expense and will vary depending on their preferred method of postage. Customers will need to follow the postage instructions provided with their DNA & Lifestyle Test.

 

How will you ship my order?

Shipping of At-Home DNA & Lifestyle Test kits is as follows:

UK: sent by Royal Mail first class post, delivery 1-2 working days.

Hong Kong: delivered via tracked courier, within 2 working days.

China: delivered by via tracked courier, within 2-7 working days.

Europe and Rest of World: delivery by Royal Mail tracked international service, delivery within 3-7 working days.

Please see our Delivery T&Cs.

 

Shipping of your Serums:

UK: we send your DNA Personalised serums by Royal Mail signed delivery. A signature is required on delivery. Delivery is within 2 working days.

Europe: we send your DNA Personalised serums by Royal Mail signed delivery. A signature is required on delivery. Delivery is within 7 working days.

Hong Kong: delivered via tracked courier, within 2 working days.

China: delivered by via tracked courier, within 2-7 working days.

Rest of the world: we send your DNA Personalised serums by Royal Mail signed delivery. A signature is required on delivery. Delivery is within 7 working days.

Please see our Delivery T&Cs.

 

Can I specify a day for delivery?

It is not possible to specify a day for delivery online, but if your order is urgent, please contact our team on +44 (0) 20 7499 7161 to discuss delivery options.

Please see our Delivery T&Cs.

 

Returns & Refunds

Full details of our returns and refunds policy can be found here.